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Sign upFAQ
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Q.
What is the benefit of joining Safer?
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- - SAFER provides customer service to all users for 24/7.
- - Passengers can choose variety of vehicles according to their budget.
- - SAFER provides affordable and transparent fare without hidden extra cost.
- - Passengers can book the ride now or can schedule a ride for a later time.
- - All user’s information with SAFER are safe and protected.
- - Users can press the SOS button in case of emergency during the trip.
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Q.
Is there any requirement to get passive income?
- Any Safer user can get passive income through other\'s activities by sharing their referral code to other users.
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Q.
How long does it take for cash withdrawal?
- Transaction will take immediately about 2 times a week.
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Q.
What to do if I forgot my password?
- Click on the Forgot Password on log in page and reset your password through email.
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Q.
How does Safer charge for a trip?
- Charges may apply according to distant, time and types of vehicle.
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Q.
How to keep on track with the frequent/previous travel?
- User can track past trips at the History section of the apps.
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Q.
Is there any discount given for the first time sign up?
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First time user can get RM2 discount by key in the code in the pop up ads from Safer application.
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First time user can get RM2 discount by key in the code in the pop up ads from Safer application.
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Q.
Is there any referral code to share with friends/family?
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Yes, Safer provided a referral code for you to share with others. User can get their referral code from their profile page of Safer website.
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Yes, Safer provided a referral code for you to share with others. User can get their referral code from their profile page of Safer website.
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Q.
What is the minimum age to sign up for the apps?
- There is no minimum age for Safer user. Everyone is able to sign up.
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Q.
Does the drivers will be available for 24 hours?
- Safer drivers are available for 24/7.
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Q.
How is the payment is processed for food delivery?
- Safer Food accept 3 types of payment – will be declined directly from e-wallet User, Online Banking and COD (Cash-On-Delivery)
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Q.
What is the other payment methods available?
- Safer got 3 types of payment method within Cash, Card and E-Wallet
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Q.
Is Safer OKU-friendly?
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Yes, Safer are OKU-Friendly. OKU can request to be Safer driver as long as they have the qualification for e-hailing driver.
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Yes, Safer are OKU-Friendly. OKU can request to be Safer driver as long as they have the qualification for e-hailing driver.
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Q.
What to do if I forgot my username or password?
- Click on the Forgot Password on log in page and reset your password through email.
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Where can I file a complaint / report?
- User can call us at 011-2058 6389 or contact customer service at Support section on Live Chat from Safer website.
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Do you provide 24/7 customer support?
- Customer service is only available from 8:30 am to 5:30 pm
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Q.
My app keeps on hanging. What should I do?
- You can contact us at 011-2058 6389 or our customer service at Live Chat on Safer website.
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Q.
Can I deactivate my account if I am no longer using it?
- Safer account cannot be deactivated but user can contact customer service to delete it.
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Q.
I noticed someone is using my account. What should i do?
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Please call our customer service line at 011-2058 6389 and our team will help you.
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Please call our customer service line at 011-2058 6389 and our team will help you.
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Q.
I have problem with logging into my account. What should I do?
- Reset password by click on Forgot Password at log in page or call our customer service line at 011-2058 6389
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Q.
The app is saying that my account does not exist. What should I do?
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Please call our customer service line at 011-2058 6389 and our team will help you
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Please call our customer service line at 011-2058 6389 and our team will help you
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Q.
Can I set the payment method?
- Yes. there are 3 payment methods which are cash, credit/debit card and e-wallet in apps.
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Q.
My credit card saying that the transaction is failed.
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Please call our customer service line at 011-2058 6389 and our team will help you
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Please call our customer service line at 011-2058 6389 and our team will help you
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Q.
Is there any Safer wallet available for the app?
- Yes, Safer provides e-wallet and user can pay through it instead of using cash or credit/debit card.
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Q.
How to top up the Safer wallet?
- Safer users can top up their e-wallet can by add on bank card or online banking with FPX. This process can be done through Safer website or application.
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Q.
Why choose Safer?
- Safer provides the best e-hailing and delivery services in Malaysia. The unique point of Safer is our user can get passive income even without doing any ride activities!
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Q.
Does toll already included in receipt?
- For the time being, toll charge is not included in the receipt. Drivers need to claim it manually from customer until the feature is available.
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Q.
What is BIC/Swift Code ?
- A BIC/Swift Code is an international bank code that identifies particular banks worldwide.
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How much minimum withdrawal request?
- Minimum RM50
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When will the withdrawal of money by admin is done after the request has been made?
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Withdrawal of money will be made every tuesday and thursday only
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Withdrawal of money will be made every tuesday and thursday only
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Q.
how many times the withdrawal of money will be made by the admin?
- 3 times per day (Tuesday-Thursday)